FAQ

SHIPPING & DELIVERY

We are very happy having you as a customer! Due to the production time involved,

Some pieces will take longer to fabricate. For rush deliveries or inquires,  please contact us at connect@veronicaeckert.com,

For now we only deliver in the United States through our website. 

 

TRACKING YOUR ORDER

We will provide you of a tracking number via email when the piece is ready to ship.

 

SHIPPING RATES

Ground Shipping (5-10 business days) FREE

UPS Two days delivery (Two business days) $15

UPS Next Day (Next business day) $35 

 

RETURNS

If you are not 100% satisfied with your purchase, you can return the product

within 15 days from the date of purchase.

Any product you return must be in the same condition you received it ,and in the original package.

Please keep the receipt. The product will be inspected after it has been returned, refunds will be available after two weeks after receiving the returned product, and once it has been confirmed the merchandise still in great shape.

 

PAYMENT METHODS

We are currently accepting VISA, MASTERCARD, PAYPAL, AND PAYPAL CREDIT.

 

HOW TO TAKE CARE OF YOUR JEWELRY

Silver and Gold pieces, use a clean and little wet cloth.

For Pearls, apply perfume before you wear your jewelry.

Avoid contact with solutions that can damage the jewelry and don't wear it while swimming.

©Veronica Eckert Studio 2019.

All Rights Reserved.

 

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